Dispute resolution

Bolderston & Associates Insurance Brokers are committed to the fair, transparent and timely resolution of disputes. We subscribe to the NIBA Code of Conduct and to the General Insurance Brokers Code of Practice. Bolderston & Associates Insurance Brokers has a detailed internal dispute resolution process in accordance with the guidelines in those Codes and Section 912A(1) of the Corporations Act 2001.

As part of our commitment we subscribe to the Australian Financial Complaints Authority, an external dispute resolution service which is accessible to clients free of charge in the event that they believe a complaint has not been satisfactorily dealt with by us.

Please contact us if you have any complaints about our services.

Ross Bolderston

Managing Director

Unit 4, 318 Auburn Road, Hawthorn, 3122

Email: rbolderston@bolderstons.com.au

If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the Australian Financial Complaints Authority. They may be contacted at:

Australian Financial Complaints Authority


1800 931 678

Email: info@afca.org.au

A complaint form is also available at the AFCA Website (AFCA Website).

If you require further information about any of these procedures please contact our office during business hours and address your enquiry to our Disputes Resolution Officer (Ross Bolderston – See above).